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Message 1 of 2
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Scan to PC

HP Recommended

Scanning from the PC via glass or ADF is fine. Scanning from the printer via glass is fine. Scanning from the printer via ADF looks fine, until the end: it says the file is sent to the PC, but it's not. Last HP printer 

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Message 2 of 2
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HP Recommended

@Bob643

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the printer product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
  • Have you tried HP print and scan doctor app?
  • When was the last time it worked fine?
  • What is the operating system?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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