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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎09-22-2020 04:28 PM

HP Recommended
Product: Office Jet Pro 8035
Operating System: Microsoft Windows 10 (64-bit)

Setting up my new 8035 that is direct connected to my HP Laptop and I am not able to scan direct to the PC. The PC is a listed computer in the scan menu. I receive an error that the connection to the PC is lost. 

Category:
1 REPLY 1

‎09-25-2020 03:13 PM - edited ‎09-25-2020 03:14 PM

HP Recommended

@pecochran1

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.

Next, click here to download the HP Full-featured driver. (If not already installed)

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

 

Enable Scan to computer

Open the HP Full-featured software by clicking on the printer icon on the desktop screen or by searching windows for HP Officejet pro 8035

  • Search Windows for HP > HP OfficeJet 8035 > double click to open the HP Printer assistant > Click on Scan
  • Click on Manage scan to computer >
  • Click on Enable > Check the box at the bottom > Close

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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