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MarkM60 Honor Student
Honor Student
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HP OfficeJet Pro 9015
macOS 10.14 Mojave

Newly installed MFP won't scan to computer.  The message on the printer tells me to go the app on my Mac and under printer home page, click on Scan in the menu bar and click on scan to computer.  When i do that I get the following message: "You cannot use this function because it has been disabled. For more information, contact the person who set up the printer."  Well Im the person who set up the printer and Have no idea what to do next.  When you scroll to the bottom of the page and click on product support, then try to download the troubleshooting software for Scan, all you get is a screen full of garble

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HP Support Agent
HP Support Agent
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@MarkM60, Welcome to the HP Support Community!

 

Let us follow these steps to resolve this issue:

 

Update the printer firmware

Click here to download and install the latest firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click here to know how.

 

Download and install HP Smart app to scan from your MAC

Click here to download the app

To know more about HP Smart app, refer to this document.

 

You may also use scanning features by enabling smart tasks, refer to this document for more info.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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MarkM60 Honor Student
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This does not help.  I have already completed all these steps.  

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MarkM60 Honor Student
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Furthermore, I have read thru the thread:

  • "Re: Enable scan to computer from OfficeJet Pro 9015 to Mac"

This is the exact situation I am experiencing.  This situation dates back to June 2019.  Has it been resolved in the past 3 months?

 

How do I reply to someone less post?  I am signed in to the community, but there does not appear to be a link to reply/comment on another post.

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MarkM60 Honor Student
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I have also downloaded and installed there HP Utility.  My printer is not listed and when I try to add it, no printer is found.  When I try to manually add it, using the IP Address of:192.168.223.1 for Address type of IPv4, it says "Device is not reachable"

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HP Support Agent
HP Support Agent
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@MarkM60

 

The IP address stated by you seems like the printer is connected using WiFi Direct and not to your Wireless network.

Connect the printer to your Wireless network. Refer to this document to know how.

Make sure the printer and the MAC are connected to the same wireless network, either 2.4 or 5GHz network.

Once connected, try using the HP Smart app.

 

Let me know how this goes.

 

KUMAR0307
I am an HP Employee

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