cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
2 1 0 0
Message 1 of 3
129
Flag Post
HP Recommended

Scan to email not functioning Office365

HP LaserJet 700 color MFP M775
Microsoft Windows 10 (64-bit)

This has been an issue starting last week, settings are as follows

 

  • SMTP address is smtp.office365.com
  • SMTP SSL protocol is enabled
  • Validating certificates for outgoing server connections is False
  • Server uses port 587
  • Server requires authentication
  • Server usage: Send Email, Internet Fax, Automated Emails, AutoSend

Not even able to send the test email, confirmed via Telnet that the port was open, credentials for user are confirmed correct as well.

 

Any ideas?

 

2 REPLIES 2
Level 16
Level 16
26,595 26,320 4,686 10,392
Message 2 of 3
111
Flag Post
HP Recommended

Scan to email not functioning Office365

Hi,

Within the Network tab select IPv4 or Network Identification (it may be a bit different on such Enterprise devices), look for a manual DNS setting.

 

Try setting a Google Public DNS address as following:

Primary: 8.8.8.8

Secondary: 8.8.4.4

 

Now try running the test and check if you may see any difference.

 

Shlomi


Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
0 Kudos
Highlighted
New member
2 1 0 0
Message 3 of 3
106
Flag Post
HP Recommended

Scan to email not functioning Office365

It is currently set to that, previously the primary was 1.1.1.1 and secondary was the on site domain controller and that also did not work 

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation