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Message 1 of 4
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Scan to email not working

HP Recommended
HP Officejet Pro 8610 e-All-in-One
Microsoft Windows 10 (64-bit)

Hello,

 

for no reason at all, scan to email does not work on my HP Officejet Pro 8610 anymore. It worked normally before I moved my office into another room. The only thing I have done is that I unplugged it from the socket and plugged it back in, in the other room. Now whenever I try to send a Test Scan using the HP Embedded Web Server I get this error message "A problem occurred during the test. Click "Edit" to check your settings, and then try again. For more information, visit www.hp.com/support."

 

Here is what I have entered:

Email Address: [edit]

Display Name:  myName

Security PIN: edit

Confirm Security PIN: edit

SMTP Server: edit 

SMTP Port: 465

(Checked) Always use secure connection (SSL/TLS)

Maximum Size of Email: Auto

Email log-in authentication

User ID: edit 

Password: edit 

(Checked) Include sender in all email messages sent out successfully from the printer.

 

Please help me!

 

Thanks!

3 REPLIES 3
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HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

@Luben69

 

Welcome to HP support community.

 

Refer this HP document for the steps to fix this issue:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Message 3 of 4
Flag Post
HP Recommended

Thanks for your reply!

 

Sad to say, it did not fix my problem...

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HP Support Agent
HP Support Agent
21,496 21,397 1,179 1,269
Message 4 of 4
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HP Recommended

@Luben69

 

This might require one on one interaction to fix this issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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