03-31-2020 12:47 PM - last edited on 03-31-2020 01:03 PM by Cheron-Z
for no reason at all, scan to email does not work on my HP Officejet Pro 8610 anymore. It worked normally before I moved my office into another room. The only thing I have done is that I unplugged it from the socket and plugged it back in, in the other room. Now whenever I try to send a Test Scan using the HP Embedded Web Server I get this error message "A problem occurred during the test. Click "Edit" to check your settings, and then try again. For more information, visit www.hp.com/support."
Here is what I have entered:
Email Address: 
Display Name: myName
Security PIN: edit
Confirm Security PIN: edit
SMTP Server: edit
SMTP Port: 465
(Checked) Always use secure connection (SSL/TLS)
Maximum Size of Email: Auto
Email log-in authentication
User ID: edit
(Checked) Include sender in all email messages sent out successfully from the printer.
Please help me!
04-05-2020 07:24 PM
04-12-2020 05:59 PM
This might require one on one interaction to fix this issue.
I request you to talk to HP support.
They might have multiple options to help you with this.
- Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
- Select the country.
- Enter the serial of your device.
- Select the country from the drop-down.
- Click on "Show Options".
- Fill the web-form. A case number and phone number will now populate for you.
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee