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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎02-03-2019 12:29 PM

HP Recommended

The steps you list to save ast txt or rtf simply don't exist in the current Windows app.

7.) Click Send, and then select Folder. This works

8.) Click the Format menu, and then find RTF or TXT. <======= in the save as, the only format option is pdf

 

I also selected this model for this feature. Please help me find it.

 

I downloaded the app from Windows store today. My firmware is up to date on the printer/scanner

I am runnging Windows 10

 

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‎02-09-2019 10:56 AM

HP Recommended

I am looking for the same answer. Please send me the solution

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‎11-18-2019 07:11 PM

HP Recommended

I have the same problem. 

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‎11-21-2019 12:13 PM

HP Recommended

@allan6214, Welcome to HP Support Community!

 

I understand you'd want to scan as a searchable PDF format. To assist you better, I would like to know the following-

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

What is the Operating System installed on your computer?

Are you using the HP Smart App to scan?

 

Keep me posted for further assistance.

 

TEJ1602
I am an HP Employee

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