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‎11-15-2019 08:46 AM

HP Recommended
Product: HP Office Jet Pro 8710
Operating System: Microsoft Windows 10 (32-bit)

Printing and scanning leaves black lines/region at on location on product

1 REPLY 1

‎11-18-2019 03:09 AM

HP Recommended

@GpaDave1939, Welcome to HP Support Community!

 

To provide you with an accurate solution, I would like to know the following-

 

Did you make any changes to the printer recently?

What happens when you print a test page? Here is how you do it-

  1. Load plain white paper in the input tray.

  2. From the home screen on the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon 

  3. Swipe up on the display, and then touch Reports.

  4. Swipe up on the display, and then touch Printer Status Report.

Refer to the document Printing Self-Test Pages for help.

 

Share the test report and also the printed document sample for further assistance.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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