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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
ENVY7800 All-in-one
Microsoft Windows 10 (64-bit)

I updated the printer software yesterday so that I could scan from the printer glass. Software loaded fine and scanning from the printer glass worked great. I saved the scanned image in my Documents. However, the scanned image is now covering my desktop screen. I cannot delete it. There is no task running to support the appearance of this image.  How can I get rid of it?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Are you referring to the Desktop background?

 

If it is, you can change that, follow these steps:

 

1.  Right-click on the Desktop and select"Personalize"

2. Under Background, you can change the picture.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

4 REPLIES 4
HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Are you referring to the Desktop background?

 

If it is, you can change that, follow these steps:

 

1.  Right-click on the Desktop and select"Personalize"

2. Under Background, you can change the picture.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



HP Recommended

The reply did not help. I do not want any desktop image.  But, since I scanned a document, that scan image is covering up my desktop icons so that I cannot select most of them. I want to get rid of this image, but cannot click on it, delete it, or touch it in any way. I think it just plastered itself on my desktop when I scanned the image.

HP Recommended

Update. I found what was wrong. It wasn't a Picture on the desktop, but that unwanted image had become the Background. I changed it and now all is fine. Thanks for your solution!  It got me to the solution.  Thanks again!

HP Recommended

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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