03-31-2020 12:15 PM
I have used my HP OfficeJet Pro 8025 to successfully scan documents to my Google Drive. If I selected “pdf” when I scanned, the resulting file would appear in my Google Drive as a pdf document. This week, without me making any changes to the printer or to my Google Drive settings, the scanned and uploaded pdf (or jpg) documents now appear in my Google Drive in the Google Docs format when uploaded. Not desired! How can I get back to uploading a pdf and seeing a pdf in my Google Drive?
04-04-2020 06:17 AM
Welcome to the HP Support Community. I'd be happy to assist you with the scan issue.
Please try these steps -
1.) From the HP Smart app, select your printer, if it is not already selected.
2.) Select a Smart Task or create a new one, and then click Edit.
3.) Scroll down, and then click Document Handling Settings.
4.) On the Document Handling Settings screen, select your file type.
5.) From the HP Smart app, select your printer, click the Smart Tasks tile, and then select a Smart Task that includes an Email or Save action.
6.) Open a JPG file or start a new scan, and then run the Smart Task.
You may refer to this document - HP Printers - HP Smart: Use Smart Tasks
Hope this helps! Keep me posted.
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I am an HP Employee
04-04-2020 11:14 AM
First let me say I appreciate your reply with detailed instructions.
For a week or so when I would scan a document and save it in pdf format, then upload it to my Google Drive, it would appear in Drive in the Google Docs format, not in pdf format as desired. I had made no change to my phone's app or to my printer. In the back of my mind I thought the problem might have been caused by HP, perhaps an errant software update to my printer however far-fetched that might be. So I went on this community support board and posted my problem.
Shortly thereafter, I was reading other posts on this board. I found several posts where the authors were reporting the same problem as me. I then became more convinced that the problem wasn't me or a setting on my phone or printer but something HP did that affected everyone with this printer.
So I decided to do nothing and wait for a fix from HP. Someone at HP had to notice, I thought.
Today, after reading your email but prior to implementing your suggested steps, I decided I would scan and upload a document to my Google Drive. To my surprise and delight, the file format in Drive was pdf. The problem was solved by me doing -- NOTHING. I have my fingers crossed that pdf scans and uploads will continue to work.
After receiving my post and several others describing the identical problem, do you think that some action at HP caused the problem? That is, it would be very strange that multiple people whose printers were working fine simultaneously experienced the same problem.
I can only believe that the problem was on the HP end. Your suggestions for what we do if it happens again?