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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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Hi,

 

After following all of the steps, the problem is still present. Any idea?

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Open your scaner unet then unplug data cable then tern your printer on it will give you error code 13 tern it off then plug the data caple it will work normal . I am sory because I am not good in English. But I hope you understands what I mean.
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Thank you very much.  It actually worked.  I was sceptical at first as I have tried various suggestions but I did exactly as suggested and it worked.

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unplug the data cable as in the Ethernet cable?  Or the scanner bed cable?  I feel like I've tried every combination, but still getting stupid error code 22...

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Change main power capacitor from main power board 56uf/400v with the same value or 68uf/450v
i have solved this problem by do this.
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did not worked for me

HP Recommended

 

 

@GulSoomro,

 

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking  here To be more helpful with your post, you can add key information if you desire:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you

I work on behalf of HP
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