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HP Recommended
Scanjet G4010

Hello to all!

 

After upgrading in Windows 10 and installing - to be sure - all the necessary software and drivers, the scanner works fine, and the custom programs work ok.

 

However, the buttons on the front panel of the scanner do not work as they shoulld. Especially scan to PDF and Copy to Printer do not give these choises any more but instead call the default windows acquisition wizard.

 

How can I configure these buttons to call the correct programs?

In the windows scanner config properties, the events are shown, but the program to be selected is on the default windows scan program.

 

Thank you!

 

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