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‎10-18-2020 07:33 AM - last edited on ‎10-19-2020 03:43 PM by Moderator

HP Recommended

HP8710 - I use Mac computer to print and scan. The printer works but the scanner I heard a noise and every time I tried scanning I get a message on the computer that printer is not detected. But, I am able to print wirelessly and also print via iPhone wirelessly. The problem is I can not scan documents. Please help

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2 REPLIES 2

‎10-18-2020 07:38 AM

HP Recommended

Connected wirelessly.

i have Mac’s and iPhone. I can print wirelessly but not scanner since I heard a noise like the scanner stopped about 3 days ago.

No I am not able to make photo copies.

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‎10-19-2020 03:49 PM

HP Recommended

Hi @RR7698,

 

I'd like to help!

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Lift the lid up and try and make a copy, check if the scanner bar lights up, and if it moves

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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