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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎06-22-2019 07:24 AM

HP Recommended
Product: HP Officejet Pro 8610
Operating System: Microsoft Windows 10 (64-bit)

Hi Guys,

 

ive always used my HP product scanner via the USB cable for my laptop. when opening up the HP App on my desktop I am able to see all the icons (i.e HP connected, Print/Scan/Fax, Shop, Utilities,etc) I have done this a million times before to access the scanner function

 

All of a sudden a message pops "THE HP OFFICEJET PRO 8610 WAS NOT FOUND" therefore I can no longer use my product for scanning. I can still use the product for printing purposes though either via Network link or directly via the USB cable.

 

I've installed the "HP Print & Scan Doctor" but struggling a bit. Please guys your assistance will be appreciated

Jamiel

1 REPLY 1

‎06-22-2019 10:10 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)
The following resource will help you :

https://support.hp.com/sg-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software


Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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