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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-30-2020 05:52 AM

HP Recommended
Product: HP Envy 120
Operating System: macOS 10.15 Catalina

When I try to scan, I get thin vertical coloured lines. I have tried all of the suggested solutions. reset by unplugging. Installing drivers again. No success. My printer is only a few years old. 

Category:
1 person had the same question
1 REPLY 1

‎10-02-2020 12:00 PM

HP Recommended

@bebe12, Welcome to the HP Support Community!

 

Try making a standalone copy and check if the line persists. By this, we can conclude if this is a hardware or a driver issue.

 

Also, perform the steps from this document - Improving Scan Quality

 

Let me know how this goes.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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