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Message 1 of 2
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Scanner Problems

HP Recommended
HP Envy 120
macOS 10.15 Catalina

When I try to scan, I get thin vertical coloured lines. I have tried all of the suggested solutions. reset by unplugging. Installing drivers again. No success. My printer is only a few years old. 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@bebe12, Welcome to the HP Support Community!

 

Try making a standalone copy and check if the line persists. By this, we can conclude if this is a hardware or a driver issue.

 

Also, perform the steps from this document - Improving Scan Quality

 

Let me know how this goes.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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