cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
35
Flag Post

Scanner bar on printer continuously blinks

HP Recommended
HP ENVY Pro 6458
Microsoft Windows 10 (32-bit)

Just bought printer yesterday. Scanner bar under glass blinks continuously. One support agent said it should not, but the steps of unplugging did not work. Another agent didn't know. Another agent said this was normal. All functions work fine, but the continuous blinking cannot be normal and seems as if it would wear out and stop working altogether. I'm going to to return to store, but am worried another printer will do the same. Help!

1 REPLY 1
Highlighted
Level 15
Level 15
27,754 27,515 2,436 8,967
Message 2 of 2
Flag Post
HP Recommended

@cheermom16 

 

Yes, that printer might need to be replaced.

That said,

Investigate a bit further before getting another printer.

 

HP DeskJet, ENVY 6000, 6400 Printers - Wireless Printer Setup

This document is for HP DeskJet Plus Ink Advantage 6075, 6078, 6475, 6476, 6478, HP ENVY 6020, 6052, 6055, HP ENVY Pro 6420, 6452, 6455, and 6458 All-in-One printers.

First time setup – WPS (router), “Find Printer Pin” > PIN Number inside carriage door for connection / EWS

 

The guide to what the printer is trying to tell you:

HP DeskJet, ENVY 6000, 6400 Printers - Blinking Lights

 

What else?

We have setup videos available that might be relevant - whether these are any help depends on what is blinking / what is "wrong" or going on...

 

For Windows 10:

HP Envy 6055 | Envy Pro 6455: Connect printer to 5 GHz network using HP Smart on Windows 10 computer

 

If you need / want to start over:

HP Envy 6000 series & HP Envy Pro 6452 | 6455 AiO Printer : Reset Wireless to defaults

 

Source (and more videos)

Technology Tips Gallery  From our HP Expert greenturtle

Technology Tips – YouTube Video Help for Printers

 

The "all-important" user manual - which includes more "blinking light" help:

User Guide

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Pro 6458 All-in-One Printer 

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation