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Message 1 of 2
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Scanner document feeder malfunctioning

Office Jet 4650
macOS 10.15 Catalina

The document feeder on my Office Jet 4650 recently began malfunctioning after working flawlessly for a long time. When I attempt to scan a multiple page document the paper feeder jams. I am able to scan one page at a time by placing each page directly on the glass - the issue is definitely with the document feeder. I've cleaned and sprayed with dust blaster but there's been no improvement. 

HP Support Agent
HP Support Agent
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Message 2 of 2
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Scanner document feeder malfunctioning

Hi @K300


Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue. 


Appreciate you trying the steps. Try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware


If the issue still persists,  I'd suggest you Contact HP in your region regarding the service options for your printer. 


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

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