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Scanner doesn't recognize PC over WiFi

OfficeJet Pro 8720
Microsoft Windows 10 (64-bit)

Although I can print and scan from my PC to the OfficeJet Pro 8720, but if I try to scan from the LaserJet to a PC I get an error message that "No Computer Is Found." It worked fine yesterday, but not today.

 

Steps I've taken:

1. Turned the LaserJet off and on

2. Turned the PC off and on

3. Removed the LaserJet from my PC (Printers and Scanners) and reinstalled it

4. Tried to use HP Doctor (or whatever it's called)

5. Redownloaded the HP software

 

None of this worked. This is a new printer (one week old). Before I return it I thought I'd try this forum. Any help is appreciated.

Thanks

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Solved!

Scanner doesn't recognize PC over WiFi

Hi,

Open the HP Officejet 8720 icon on your desktop and click on Scan, then click on Manage Scan to Computer and ensure the feature is enabled

 

If any error is presented click the Disable button, once it is disabled uncheck the bottom checkbox and close the dialog.

 

Now open it again, check the bottom checkbox back and enable the feature, then check your printer front panel for your computer.

 

Shlomi

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AKGris Honor Student
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Scanner doesn't recognize PC over WiFi

Thanks ShlomiL. That seems to have done the trick. This is a problem that seems to recur. If this solution doesn't stick I think I'll just return the printer while I'm in my 14 day grace period. But thanks to your help, so far so good.

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