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Scanner edit screen changed overnight.

HP Recommended
HP OfficeJet Pro 8020 Series
Microsoft Windows 10 (64-bit)

The scan edit screen seems to have changed overnight.

The corner blue dots have been replaced with a lattice.

The 'apply' button has become 'done'

Everything works slower.

I want to return to the screen I had.

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Message 2 of 2
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@KSD9 

 

Options / Observations

============================================================

There is no direct evidence that it is the printer software that could have changed.

Full Feature Software is dated 2019 (at this writing).

 

============================================================

HP Smart for Windows is an application from the Microsoft Store.  Even if the application were to have been updated, there is "no going back" - Microsoft Store does not keep old versions around and HP would not open their vault to bypass the approved method to gain access to the application.

 

============================================================

If you have a Restore Point saved that was created prior to the change, you might be able to get back the old / previous setup using System Restore.  This is not a "given" - unless you create Restore Points on occasion, the one you need (if you have any of these at all) is not likely available.  

 

HP Collection of “how-to” videos

HP Video Gallery

  • Use Categories and the search window to narrow the results. 

For example,

Category Computing and Mobile Devices > Search for system restore

  • Select your Video

 

============================================================

What Else?

 

If the software / application to which you refer is something for which you have previously downloaded and saved the installation file, that older / previous file might still be in your Downloads folder.  You could try removing the software / application you don't like and installing the version you do like.

 

============================================================

What else?

The answer might be No - you cannot go back, you must use what you have.

 

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We are a volunteer community workforce dedicated to supporting HP technology

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If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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