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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎03-20-2020 12:03 PM

HP Recommended
Product: HP Officejet 4500 G510g-m
Operating System: Microsoft Windows 10 (64-bit)

I could need some help or advice for the following error message:

Error on Scanner. Scanning, copying or sending fax not possible. Press "OK".

(translated from German, thus real error message in English might be slightly different)

I received a communication error as well.

Sorry, only in German, but you might realize this one: Scanner error

PrintDoctor_0-1584727118191.png

What I tried so far:

- restart PC

- check all paper feeders

- reinstalling complete software

--> nothing helped

 

Any clue, what might cause this error?

I am using Windows 10, 64-bit

1 REPLY 1

‎03-23-2020 08:46 AM

HP Recommended

Hi  @PrintDoctor,

 

Welcome to the HP Support Community. I'd be happy to assist you with the "Scanner Error" 

 

To better assist you - Are you able to make copies using the pinter?

 

Meanwhile, Let's try a power reset on the printer.

 

step1.Reset the product

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  1. Unplug the power cord from the wall outlet.
  2. Wait at least 60 seconds.
  3. Plug the power cord back into the wall outlet.
  4. Reconnect the power cord to the printer.
  5. Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

step 2. The lift the lid and try and make a copy and check if the scanner bar lights up and if it moves.

 

If it does then download  and install HP Print and Scan Doctor on your computer to diagnose and fix the issue

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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