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Member Since: ‎03-20-2017
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Scanner feed tray grabbing two pages

Product Name: Scanjet pro 2000 S1
Operating System: Microsoft Windows 10 (64-bit)

my new scanjet 2000 is grabbing two pages at a time. Is there some way to adjust the feed mechanism so this does not happen?

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Re: Scanner feed tray grabbing two pages

@RoySteinberg

 

Welcome to the HP Community Forum.


RoySteinberg wrote:

my new scanjet 2000 is grabbing two pages at a time. Is there some way to adjust the feed mechanism so this does not happen?


I do not believe you can adjust the mechanism in the scanner.

 

The following documents from your scanner Troubleshooting Section may be relevant:

 

Paper jamsSupport InformationOct 3, 2016
Paper feed issuesSupport InformationOct 3, 2016
Unable to detect misfeeds and scan all pagesSupport InformationSep 30, 2016
Readiris Pro software does not detect a misfeed error messageSupport InformationSep 30, 2016

 

The information is worth reading; obviously brand new equipment should not be dirty so you can likely ignore the advice to clean the scanner.  (However,) you might check to ensure all the packaging bits are actually removed.  A tiny bit of paper or tape can cause havoc.

 

 

 

Paper:  Double-check the paper to ensure the paper weight falls within the allowed specifications:

 

Minimum paper weight
2000 s1:50 g/m2
3000 s3:40 g/m2
Maximum paper weight
2000 s1:180 g/m2
3000 s3:413 g/m2

 

 

Ask HP for help

 

Most new printers / scanners include phone support -- User Guide, Page 60 -- and if there is actually something wrong with the equipment, you need to report that to HP Tech Support.

 

HP Contact Information – Sales, Technical Support, other Contacts 

 

If you are in the USA / Canada:

Fill in form (explain issue > provide computer identification information > submit); receive Case Number and Contact Information

Contact HP – USA - Assistance

 

OR

 

HP Contact Information - Including UK

HP Tech support/ Customer Service – Some English-Speaking Countries

 

For “everywhere else”

HP World-Wide Support

 

Help to find Product Number:

Identify my Notebook Model

 

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HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

 

HP Limited Warranty Statement (General Information)

HP Worldwide Limited Warranty and Technical Support

 

Optional Coverage Plans:

Enter your product number in the form to view various Warranty plans available for that system:

Care Pack Central

 

CarePack Definitions:

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HP Consumer Services (Service Purchase Information)

1-866-724-8600

 

 

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Kind Regards,
Dragon-Fur
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