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Scanner is not recognized by PC

HP Recommended
HP Office Jet Pro 8710
Microsoft Windows 10 (64-bit)

I cannot scan.  I get a notice that my scanner is not connected to the PC.  However, when I check the internet connection on the HP Printer /Scanner Both the PC and Printer are connected to the same wireless network.  I used the HP Printer Scanner Doctor and the diagnostic was good for the printer but reported that the scanner was not recognized.

 

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HP Support Agent
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Message 2 of 2
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HP Recommended

@linmicsar, Welcome to the HP Support Community!

 

Are you able to print?

 

Use the HP Scan Extended app to scan and check if that helps.

Click here to download the app. 

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended".

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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