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    Fix Windows 10 Update Issues

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Message 1 of 2
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Scanner issue

HP Recommended
Microsoft Windows 10 (64-bit)

I have an HP3630 printer which was connected to my network.  I changed my IPS and tried to connect to the network, but for some reason it failed to connect.  I uninstalled the printer software and deleted the printer in devices, I then installed the printer as a new printer.  It shows in devices and I can now print wirelessly  but if I click on the printer icon to scan a document, an add new printer box appears.  If I add a printer, it installs another HP3630 printer and I lose the ability to print.  I have tried running HP print and scan doctor, I have followed all the instructions but it does not resolve the issue. The printer is on the network as I have instant ink and it connects to the printer and indicates how many pages I have left. I have gone into services and made sure that image acquisition is set to auto and if I use the windows scan option the printer scans.

How can I get the HP scan function to work.

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HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Frustrated2020


Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue.


Download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues. 


If the issue still persists, try re-installing the printer driver -


1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here for Windows 10 (64-bit).

15. Click on the downloaded file and follow the on-screen instructions. 


Also, try these steps to check Windows Image Acquisition settings - 


1. In Windows, search for and open View local services.

2. In the Services window, scroll down the list and find Windows Image Acquisition (WIA).

3. Look at the Status and Startup Type values.


If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. 


If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.


If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA. 


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

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