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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-17-2019 05:52 AM

HP Recommended
Product: HP Deskjet 3755
Operating System: Microsoft Windows 10 (64-bit)

Every time I scan either to the computer or directly from scanner it all shows up solid black, Can anyone explain I've been on websites scanner issue fixing on HP nothing working but short of getting rid of it and buy another. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-20-2019 04:30 AM

HP Recommended

@Outdoorgal,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are facing issues with scanning.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Are you facing the same issue when you make a copy?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/product/hp-deskjet-3700-all-in-one-printer-series/8954253/model/1126203...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎10-20-2019 04:30 AM

HP Recommended

@Outdoorgal,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are facing issues with scanning.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Are you facing the same issue when you make a copy?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/product/hp-deskjet-3700-all-in-one-printer-series/8954253/model/1126203...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎10-20-2019 01:48 PM

HP Recommended

Sorry took so long to get back with you, I'm going to be looking into it as soon as possible. Thank you for your help;)

Was this reply helpful? Yes No

‎10-21-2019 03:42 AM

HP Recommended

@Outdoorgal,

 

Thank you for keeping me posted.

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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