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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-15-2020 10:51 AM

HP Recommended
Product: HP ENVY 4500 E ALL IN ONE
Operating System: Microsoft Windows 10 (64-bit)

Having trouble scanning using my wireless connection. I can print fine and have a strong internet connection. I've been having issues for a while. Was able to scan fine before Windows 10 update last year.  While using HP Smart it's saying Scan is unavailable, try Import or Camera instead.

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-17-2020 05:15 AM

HP Recommended

Hello @MsMac530 ,
Welcome to the HP Support Community!

 

First download only this complete package: "HP ENVY 4500 e-All-in-One Print and Scan Driver and Accessories " and "HP ENVY 4500 e-All-in-One Printer series Firmware Update ".

 

Install the new FW. Recommendation: The new FW should be done via a USB connection.

 

If the scanner problem is still present, then the HP software must be completely uninstalled and removed of the system, "Uninstalling the Printer Software (Windows) ".

The computer should be rebooted after the uninstallation.

Now this SW: EN4500_198.exe can be installed.

 

More information about SW installations can be found here: How to .

 

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”!

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.

View solution in original post

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1 REPLY 1

‎07-17-2020 05:15 AM

HP Recommended

Hello @MsMac530 ,
Welcome to the HP Support Community!

 

First download only this complete package: "HP ENVY 4500 e-All-in-One Print and Scan Driver and Accessories " and "HP ENVY 4500 e-All-in-One Printer series Firmware Update ".

 

Install the new FW. Recommendation: The new FW should be done via a USB connection.

 

If the scanner problem is still present, then the HP software must be completely uninstalled and removed of the system, "Uninstalling the Printer Software (Windows) ".

The computer should be rebooted after the uninstallation.

Now this SW: EN4500_198.exe can be installed.

 

More information about SW installations can be found here: How to .

 

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”!

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No
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