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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎01-21-2020 05:12 PM - edited ‎01-21-2020 05:13 PM

HP Recommended
Product: Go desk jet 3700
Operating System: iOS

how do I stop my scanner from printing reduced sized images. I want them to be identical size, how do I do this

1 person had the same question
1 REPLY 1

‎01-24-2020 03:26 AM

HP Recommended

Hi @Devalish

 

Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue. 

 

To better assist you -

 

1) Are you trying to scan using the printer scanner or from the camera on your iOS device? 

 

2) Are you using HP Smart app? 

 

3) Are you experiencing this issue while making a standalone copy as well? 

 

While you respond to that, let's try thee steps to update your iOS device. Refer to this document for steps - 

Update your iPhone, iPad, or iPod touch

 

Also, try updating the printer's firmware. Here's the document with step by step instructions - HP Printers - Updating or Upgrading Printer Firmware

 

You may also refer to step#3 Scan using your printer or mobile device camera from here.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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