cancel
Showing results for 
Search instead for 
Did you mean: 
Devalish
New member
1 0 0 0
Message 1 of 2
67
Flag Post
HP Recommended

Scanner keeps shrinking

Go desk jet 3700
iOS

how do I stop my scanner from printing reduced sized images. I want them to be identical size, how do I do this

1 REPLY 1
HP Support Agent
HP Support Agent
9,930 9,933 874 1,048
Message 2 of 2
31
Flag Post
HP Recommended

Scanner keeps shrinking

Hi @Devalish

 

Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue. 

 

To better assist you -

 

1) Are you trying to scan using the printer scanner or from the camera on your iOS device? 

 

2) Are you using HP Smart app? 

 

3) Are you experiencing this issue while making a standalone copy as well? 

 

While you respond to that, let's try thee steps to update your iOS device. Refer to this document for steps - 

Update your iPhone, iPad, or iPod touch

 

Also, try updating the printer's firmware. Here's the document with step by step instructions - HP Printers - Updating or Upgrading Printer Firmware

 

You may also refer to step#3 Scan using your printer or mobile device camera from here.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation