Scanner message “failed to open connection to device” - won’t come on.

[Kayak-Catherine]

Scanner will not connect

[TEJ1602]

@Kayak-Catherine, Welcome to HP Support Community!

Are you able to print to the printer? If yes, follow the steps below-

Try using the Apple image capture to scan, refer to the document HP Printers - How to Scan (Mac) for help.

ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

Also, try the steps below-

• Update HP Easy Scan: Open HP Easy Scan. On the upper bar, click HP Easy Scan, click Check for Updates, and then install any available updates.

  

• Reinstall the print drivers: Click the Apple menu , click System Preferences, and then click Printers and Scanners. Right-click or control-click the blank space in the list of printers, and then click Reset printing system. After resetting the printing system, go to 123.hp.com, search for your printer, and then install the recommended software.

Try scanning.

Hope this helps! Keep me posted. 

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