Scanner only produces black image (HP PSC 1610 All-in-One)

[scannerer]

Hi.

I have a problem with my scanner. I start scanning normally and I get no error messages nor any unusual sounds. But the image that appears on my computer screen is all black with some green vertically stripes and one whiteish or yellowish horizontal stripe in the bottom of the image.

I tried to google the problem and I have updated all the drivers but nothing helps. I've also restarted, unplugged and reinstalled the product.

The scanner itself is quite old but it's been kept in a good care. My OS is Windows 7 (64-bit).

An image I get from my scanner

[Raj1788]

@scannerer

Welcome to HP Forums, 
This is a great place to get support, find answers and tips to your technical queries.

I understand that you are facing scanner failure issue.

Step 1: Reset the printer and check the power source

Reset the printer to clear certain error states by calibrating the scanner mechanism, and then check the power source to confirm the printer is getting enough power to operate the scanner.

1. Press the Power button to turn on the printer, if it is not already on.

2. With the printer turned on, disconnect the power cord from the printer.

3. Disconnect the power cord from the power source, and then wait 30 seconds.

4. If you previously connected the power cord to a power strip or multi-plug outlet adapter, reconnect the cord directly to a wall outlet to ensure the printer is getting enough power.

5. Reconnect the power cord to the rear of the printer, and then turn on the printer.

   • If the error no longer displays, make a test copy to confirm the issue is resolved.

   • If the error still displays, connect the printer power cord to a different wall outlet to determine if the original outlet is causing the issue.

   • If the error still displays with a different wall outlet, continue to the next step.

Step 2: Run the Print and Scan Doctor (Windows only)

Some scan error states might be resolved by running this automated troubleshooting tool for Windows computers.

1. Go to HP Print and Scan Doctor to download and install the tool.

2. Click Start on the Welcome screen, click your printer name, and then click Next to continue to the Finding and Fixing Problems screen.

3. Click Fix Scanning, and then follow any on-screen instructions to resolve the issue.

   • If the error no longer displays, make a test copy to confirm the issue is resolved.

   • If the error still displays, continue to the next step.

Step 3: Check the scanner bar functionality

Perform a visual test of the scanner mechanism to see if it is jammed.

1. Remove any original documents or photos from the scanner glass.

2. Lift the scanner lid slightly, and then press the Copy button or icon.

   • If the scanner light does not move, the scanner mechanism is likely jammed. Contact HP to service the printer.

   • If the scanner light moves but the error still displays, continue to the next section.

Additional troubleshooting

Depending on your printer model, one or more of the following tasks might resolve the scanner issue.

• Restore factory default settings: For printers with touchscreen or menu-based control panels, locate the Restore Factory Defaults or similar menu under the Setup or Tools menu.

If the issue persists, contact hp Phone Support.

They might have multiple options to help you on this.
Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link:www.hp.com/contacthp
Step 2. Enter the product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted on further assistance. Hope that helps! 

Have a great day ahead!

Cheers:)

[scannerer]

Hey.

Unfortunately, none of the recommended solutions works for me.

I've been using my scanner for years and the only error/complain I've received is that the ink cartridge is empty but that did not affect scanning.

I doubt that the problem might be with the scanners light bulb. I see the light when scanning is in progress but am not sure if it's bright enough because I don't know how bright it should be. I can't find any information nor instruction for this even though I've searched your site and all over the Internet.

I can't excatly tell you how old my PSC 1610 is, quite old because I don't remember, but some comfirmation would be nice to receive if the scanner has just reached it's date of death.

[scannerer]

Problem solved.

Bought a scanner from Canon.