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armenuban
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Message 1 of 2
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HP Recommended

Scanner problem, says the scanner component is broken and cannot copy or scan is

HP envy e-120

Scanner problem, says the scanner component is broken and cannot copy or scan .

Any way to fix that?

I tried turning it off and resetting with the computer.

Used the HP doc program and checked solutions in the archives.

The only way I can speak to someone is if I pay $20.

Any other way of doing this?

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Message 2 of 2
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Flag Post
HP Recommended

Scanner problem, says the scanner component is broken and cannot copy or scan is

Hi,

Is the error being shown on your computer or on the printer itself?

 

When you try copying from the printer front panel, can you see the same error?

 

Assuming the answer to the 2nd question is Yes, follow Copier stops working or 'Scanner Failure' error displays below:

https://support.hp.com/us-en/product/hp-envy-120-e-all-in-one-printer-series/5203208/model/5203209/d...

 

Shlomi

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