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Message 1 of 11
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Scanner worked ok yesterday now saying noit found ??

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7855
Microsoft Windows 10 (64-bit)

Scanner worked ok yesterday and now it says not found ??  I tried  reloading the  driver software and eveything else possible and it still gives me the same message.  Any ideas ? Thanks

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HP Support Agent
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Message 2 of 11
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@Gizzmo4222 Welcome to HP Community!

 

I understand that you are facing issues with the scanner.

 

Do not worry. I will try to fix the issue.

 

Please let us know are you able to make the photocopy without any issue.

 

Also, let us know are you able to print.

 

Are you using any app to scan?

 

Clean reinstallation of Pre-installed HP drivers

1.       In Windows, search for and open Programs and features   

2.       Select your HP Printer   

3.       Select Uninstall   

4.       In Windows, search for and open Devices and printers   

5.       In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’   

6.       Open up the run command with the “Windows key + R” key combo.   

7.       Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)   

8.       Click on the “Drivers” tab   

9.       Look for HP Printer driver. If you see it Click on it and click Remove at the bottom   

10.   Select Ok   

11.   Select Apply and Ok on the Print Server Properties windows   

12.   Close Devices and Printers, restart the computer. 

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

 

Keep us posted,Q

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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Message 3 of 11
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Screenshot_8.jpg

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@ДмитрийДаЭтоЯ

 

I understand your concerns.

 

Have you tried to uninstall and reinstall the software and checked?

 

If not, please perform the below steps.

 

Please perform the Clean reinstallation of Pre-installed HP drivers.

 

1.       In Windows, search for and open Programs and features   

2.       Select your HP Printer   

3.       Select Uninstall   

4.       In Windows, search for and open Devices and printers   

5.       In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’   

6.       Open up the run command with the “Windows key + R” key combo.   

7.       Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)   

8.       Click on the “Drivers” tab   

9.       Look for HP Printer driver. If you see it Click on it and click Remove at the bottom   

10.   Select Ok   

11.   Select Apply and Ok on the Print Server Properties windows   

12.   Close Devices and Printers, restart the computer. 

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

 

Have a nice day!!

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I did everything in order, as it is written! I have done this more than once before! But the problem remains! Even the shortcut for the scanner after installing the drivers did not appear on the desktop ... This can be seen on ScreenshotScreenshot_13.jpgScreenshot_14.jpg

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Message 6 of 11
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@ДмитрийДаЭтоЯ 

 

I understand your concerns.

 

Check Windows Image Acquisition settings

  1. In Windows, search for and open View local services.

  2. In the Services window, scroll down the list and find Windows Image Acquisition (WIA).

  3. Look at the Status and Startup Type values.

    • If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.

      Making sure WIA Status is Running and Startup Type is Automatic

    • If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.

      If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.

You can refer this HP document for more assistance:- Click here

 

If the issue still persists, please perform the below steps.

 

From the search bar type CMD, right-click on Command-Line and select Run as Administrator, be sure to confirm any prompt by pressing Yes.

Past the following command and press enter:

Sc config stisvc depend= rpcss/ShellHWDetection

Now restart your computer and try scanning, may you see any difference?

 

Have a nice day!!

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Как видите, у меня все по-другому, и Windows Image Acquisition (WIA) отсутствует

Screenshot_15.jpg 

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@ДмитрийДаЭтоЯ

 

 

I understand your concerns.

 

In that case, I would suggest you contact our phone support and check for the option. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Have a nice day!!

 

 

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Hey...

 

For your information, i have downloaded the latest SW here:

https://support.hp.com/sg-en/drivers/selfservice/hp-laserjet-pro-200-color-mfp-m276/5097648

 

Issue resolved !!!

 

Hope it helps.

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Nothing has changed in the driver version !!! Just changed the date ... like "updated" The problem remains! Drivers for the scanner are not installed ...Screenshot_21.jpg

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