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Student
Posts: 1
Member Since: ‎05-19-2017
Message 1 of 2 (61 Views)

Scanner

Product Name: HP0354F1 (HPOfficejet Pro 6830

I have been able to scan documents, but when I scan and click on the view button, I cannot see anything

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Dean
Posts: 8,427
Member Since: ‎01-11-2011
Message 2 of 2 (40 Views)

Re: Scanner

Hi,

Thanks for using the HP Forums.  Are you using the HP scan software?

Can you download and install the FULL feature printer software from HP for your operating system:

 

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.

Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.

Although I am an HP Employee, I am speaking for myself and not for HP.
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