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    Fix Windows 10 Update Issues

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    Fix Windows 10 Update Issues

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Scanner

HP Recommended
HP Office Jet Pro 6830
Microsoft Windows 8.1 (32-bit)

Re HP Office Jet Pro 6830.  My scanner, which has been working just fine, now gives me an error message telling me to install scanner software.  Following the directions doesn't work.  Printer, copier and fax functions all working fine.  Thoughts?

 

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HP Support Agent
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Message 2 of 2
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HP Recommended

@Coachjo, Welcome to HP Support Community!

 

I see that you are unable to scan from the computer, this could be an issue with the installed drivers-

 

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below: 

  

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

 

Use this link to download and install the new driver. Configure the printer and try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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