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Honor Student
Posts: 2
Member Since: ‎03-20-2017
Message 1 of 3 (135 Views)

Scanner

[ Edited ]
Product Name: Envy 5530
Operating System: Microsoft Windows 8.1 (64-bit)

The scanner seems not to be working, printer is fine printing but no scanner. I even put in new ink carts but even when i place my align sheet in to be scanned to set up the scanner still does not work at all. please help, I have updated firmware and reinstalled drivers and software. scanner still not working

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Provost
Posts: 10,166
Member Since: ‎01-11-2011
Message 2 of 3 (117 Views)

Re: Scanner

Hi,

Thanks for using the HP Forums.

 

Are you able to copy a document?

 

If the printer is not able to copy a document, then the scanner might be defective.

 

Try power of and power on and ensure that the scanner lid is closed when powering on.

 

Hope that helps!

I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
Honor Student
Posts: 2
Member Since: ‎03-20-2017
Message 3 of 3 (87 Views)

Re: Scanner

Hi Thanks for reply it will not scan anything
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