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Honor Student
Posts: 2
Member Since: ‎03-20-2017
Message 1 of 3 (123 Views)

Scanner

[ Edited ]
Product Name: Envy 5530
Operating System: Microsoft Windows 8.1 (64-bit)

The scanner seems not to be working, printer is fine printing but no scanner. I even put in new ink carts but even when i place my align sheet in to be scanned to set up the scanner still does not work at all. please help, I have updated firmware and reinstalled drivers and software. scanner still not working

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Dean
Posts: 9,283
Member Since: ‎01-11-2011
Message 2 of 3 (105 Views)

Re: Scanner

Hi,

Thanks for using the HP Forums.

 

Are you able to copy a document?

 

If the printer is not able to copy a document, then the scanner might be defective.

 

Try power of and power on and ensure that the scanner lid is closed when powering on.

 

Hope that helps!

Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.

Although I am an HP Employee, I am speaking for myself and not for HP.
Honor Student
Posts: 2
Member Since: ‎03-20-2017
Message 3 of 3 (75 Views)

Re: Scanner

Hi Thanks for reply it will not scan anything
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