05-19-2017 12:49 PM
Thanks for using the HP Forums. Are you using the HP scan software?
Can you download and install the FULL feature printer software from HP for your operating system:
The following resource will help you :
Key in your printer model, Operating System and download & install the FULL feature software.
Once you have downloaded and installed the FULL feature software, you will be able to print and scan.
Hope that helps.
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.