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Scanning/Copying Issue

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Officejet Pro 8620

Hello - I have an Officejet Pro 8620. Everything was working fine until my son moved it from one room to another. The scanning and copying functions are forcing me to use the automatic document feeder when I need to make copies directly from the glass due to document size. I tried unplugging from both the printer and outlet, waiting 30+ seconds and then plugging it in, but that didn't work.  Does anyone have any ideas on how to fix this issue?

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Hi @RKO44 ,

 

Welcome to the HP Support-Community.

 

What exactly is the problem with the scanner? What exactly happens when you try to scan something?

From what you are writing I suppose there is a problem powerproblem. I have experienced it several times.

 

Cheers!

Nils_K


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Hi Nils,

The only thing that happens is the printer itself starts making some noises (the usual internal adjustments to a job) and then the ADF starts going. So basically, I guess, it is non sensing that there is anything directly on the glass. As I mentioned, it's "forcing" me to use the ADF but I'm trying to scan/copy items that cannot be put through the ADF (driver's license, passport, other ID, etc). I'm assuming it's either something with the Settings (which I can't figure out) or something with a sensor under the glass.

 

Thanks for any feedback.

 

Rod

 

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Hi Rod,

 

I also think that there may be a problem with the sensor. Please do "Solution three: Clean the paper feed and pick rollers",Step 2: Clean the ADF rollers and the separator pad (optional)  by using this manual: 

 

An 'Out of Paper' Message Displays and the Printer Does Not Pick Up Paper for the HP Officejet Pro 8... 

 

By the way: you can change the scanner (ADF / glas) you want to use at the HP software on your PC. Did you try this already?

 

I wish you a great weekend! 😊

 

Cheers!

Nils


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Hi Nils,

 

I just realized that copying doesn't work when feeding a documents through the ADF either. The ADF itself works, but a copy is not made. Printing works from my phone/PC. This leads me to believe it is something directly wrong with the glass/sensor as neither copying nor scanning works.

 

I'm not sure updating the software would help (and to be honest, I'm not sure where to find that!).

 

Do you have any other ideas? I do appreciate all your help.

 

Rod

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Hey Rod,

 


@RKO44 wrote:

I'm not sure updating the software would help (and to be honest, I'm not sure where to find that!).


You can try this but I don't believe that this will help. You can download the firmware from this hyperlink: 

 

HP Officejet Pro 8610/8620/8630/8640/8660 and HP OfficeJet 8600 Series Printer Firmware Updater

 

Try this: 

Start a scan from the PC and watch out for these things:

 

- Open the scanner cover slightly and see if the scanner is illuminated.

- After the scan is finished, how does the picture look like? Is it black, are there any colored strips?

 

Try this:  

Place the printer in a different room for a test and connect it directly to a wall power outlet. Also make sure that the printer is not set up too hot or cold (20 to 30 degrees Celsius is okay) and is not exposed to direct sunlight.

 

Cheers!

Nils

 


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