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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎08-24-2016 02:44 PM

HP Recommended
Product: Deskjet 3835
Operating System: Microsoft Windows 7 (64-bit)

Hi, I recently bought the above printer, abd despite it saying 'automatic document feeder' on the box, when I try scan a document, it only scans on the flatbed/glass but wont auto feed the document in. This is highly frustrating as I sometimes have large documents to scan and to manually place each page on the glasstop is extremely time consuming. Please advise how to get the ADF to work.

 

Thank you.

PS. I've installed the latest drivers. (Full feature software and Drivers)

84 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-25-2016 06:45 AM

HP Recommended

Hi,

Thanks for your feedback.

 

1. Was your Scan user interface similar to what was shown in the video?

 

2. Did you select the source to be "USe document feeder when loaded"?

 

3. Did you hear a "ding" sound when you put the document into the  document feeder?

 

Do let us know.  

 

Thanks.

 

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

4 people found this reply helpful
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12 REPLIES 12

‎08-24-2016 11:22 PM - last edited on ‎02-11-2022 11:15 AM by Retired

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Have you installed the FULL feature software?

 

If you have not, the following resource will help you :

HP Printer Install Wizard for Windows
HP Customer Support - Software and Driver Downloads

 

Once you have installed the FULL feature software, the following relvant resource will show you how to scan using teh ADF.

 

HP Officejet Pro 6960 series : Scan a 6 pages 2 sided document using the ADF

https://goo.gl/YyF0e6

 

For more of such resources, please check out the following link :

 

Scanning for Dummies

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎08-25-2016 03:58 AM

HP Recommended

Hi, thanks for your reply. But the problem still persists.  I tried everything you said and its still not scanning from the ADF, only on the flatbed. Any other ideas?

Is it possible the device is fauty?

1 person found this reply helpful
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‎08-25-2016 06:45 AM

HP Recommended

Hi,

Thanks for your feedback.

 

1. Was your Scan user interface similar to what was shown in the video?

 

2. Did you select the source to be "USe document feeder when loaded"?

 

3. Did you hear a "ding" sound when you put the document into the  document feeder?

 

Do let us know.  

 

Thanks.

 

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



4 people found this reply helpful
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‎08-25-2016 10:03 AM

HP Recommended

Hi, oh crumbs, I'm so embarrased. I didn't realise that there are two document feeders. The second one is 'hidden' in the lid. Its now working perfectly. So sorry, and thank you very much for your help.

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‎08-25-2016 08:55 PM

HP Recommended

Hi @ColinAB,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



1 person found this reply helpful
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‎04-01-2018 03:26 AM

HP Recommended

My Automatic Document Feeder is not working.  HP ENVY 7855

 

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‎04-01-2018 03:52 AM

HP Recommended

I just got it to work.  Thanks.

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‎04-02-2018 09:27 PM

HP Recommended

Hi @SilkyStone,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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‎12-12-2018 12:21 PM

HP Recommended

I was also having difficulties.  The Scanner had originally been working and then stopped.  I tried all the suggested trouble-shooting.  I was about to take printer back when I realized that the document-feeder still worked for faxing.  I re-investigated the scanner and saw that it was a very simple fix!  On the HP Smart Scan Screen under "Source", "Scanner Glass" was selected.  I changed it to "Document Feeder" and it worked immediately.

2 people found this reply helpful
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