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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-16-2020 07:35 AM

HP Recommended
Product: HP 6970

I wish to scan to PDF by selecting the scan option at the printer. When I press scan, the scanner always scans from the glass even though I have a document loaded. The file type is JPG. How do I get the default file type to PDF? How do I get the scan to work from the document feeder? All OK when selected using the App on my PC - it is just when I scan and use the conterols on the printer.

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1 person had the same question
1 REPLY 1

‎02-16-2020 08:18 AM - edited ‎02-16-2020 08:19 AM

HP Recommended

@Kev-J59 

Hello,

Try the following:

  1. Load the original in the ADF or on the glass.
  2. On the printer control panel, touch Scan.
  3. Touch Computer, and then select the computer name.
  4. Touch Scan Shortcut, and then select Save as PDF, and then touch Start Scan.

I remain at your disposal in case of need.

Best regards,:Wink:



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