Scanning Issue

[JoeRC]

Hello.  I am using an HP MFP M130fw printer/scanner/copier.  I need to scan a large document but am having several issues.

1.  The unit is not using the automated feeder.  I have to manually feed each page.  However, the automated feeder is taking the paper if I use copy.

2.  I am using the touch screen on the unit and clicking on "scan to email".  It then asks me to set up the email account by going to the HP folder on my computer.  I cannot locate this folder

3.  The scans that I have done are coming up as JPG files.  I need them to be PDF files.  How do I change this setting?

Thank you.  I look forward for some guidance on these issues. 

[Jay_G24]

Hi @JoeRC

Welcome to the HP Support Community. I'd be happy to assist you

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

Follow the instructions below -

1. On the Scan tab, click Scan a Document or Photo to open HP Scan, and then continue to the next step.

Change settings in HP Scan before you complete a scan job.

1. Scan Shortcuts

2. Show Viewer After Scan check box

3. Source options

4. Scan settings

5. More

1. Select a Scan Shortcut, such as Save as PDF or Email as JPEG.

   NOTE: 

   To save or email a multi-page scan as a single file, select a PDF shortcut. Multi-page JPEG scans save as separate files.

2. Select the Show Viewer After Scan check box.

3. If your printer has both a document feeder and scanner glass, select Document Feeder if loaded under Source.

4. Make sure the other settings such as Page Size, Color Mode, and Page Sides match your scan job.

   NOTE: 

   If you want to scan both sides and 2-sided scanning is not an option, you can add pages to your scan later.

5. Click More to change advanced settings, such as Resolution (ppi), Orientation, Destination, and File Name.

6. Select the source as an automatic document feeder

refer to -How to Scan (Windows)

Setup Scan to Email -

1.) Click Start, and then click Programs.

2.) Click HP, click the name of the printer, and then click Scan to Email Wizard.

3.) In the Outgoing Email Profiles dialog, click the New button. The Scan to Email Setup dialog opens.

4.) On the 1. Start page, enter the sender's email address in the Email Address field.

5.) In the Display Name field, enter the sender's name. This is the name that will display on the printer control panel.

6.) To require a PIN to be entered on the printer control panel before the printer can send an email, enter a 4-digit PIN in the Security PIN field, and then re-enter the PIN in the Confirm Security PIN field, and then click Next.

7.) On the 2. Authenticate page, enter the SMTP Server and Port Number.

8.) If you are using Google™ Gmail for email service, select the Always use secure connection (SSL/TLS) check box.

9.) Select the Maximum Size of Email from the drop-down menu.

10.) If the SMTP server requires authentication to send an email, select the Email Log-in Authentication check box, and then enter the User ID and Password, and then click Next.

11.) On the 3. Configure page, to automatically copy the sender on email messages sent from the profile, select Include sender in all email messages sent out successfully from the printer, and then click Next.

12.) On the 4. Finish page, review the information and verify all the settings are correct. If there is an error, click the Back button to correct the error. If the settings are correct, click the Save and Test button to test the configuration.

13.) When the Congratulations message displays, click Finish to complete the configuration.

Scan to Email - 

1.) Load the document on the scanner glass according to the indicators on the printer.

2.) From the Home screen on the printer control panel, touch the Scan icon .

3.) Touch Scan to E-mail.

4.) Touch Send an E-mail.

5.) Select the From address that you want to use. This is also known as an "outgoing email profile."

6.) Touch the To button and select the address or group to which you want to send the file. Touch the Done button when finished.

7.) Touch the Subject button to add a Subject line.

8.) Touch the Next button.

The scan settings will display on the printer control panel screen.

9.) To change any of the scan settings, touch the Settings button, and then select the desired settings.

After selecting the desired settings, continue to the next step.

10.) Touch the Scan button to start the scan job.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[JoeRC]

Thank you for the response.  However, it did not help.  My printer screen is different than what you say.  

[sandytechy20]

@JoeRC

This might require one to one interaction.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Cheers.

[JoeRC]

Thank you.  However, when I click on the link, I get the following message:

400 Bad RequestRequest Header Or Cookie Too Large

[JoeRC]

Thank you.  However, when I click on the link, I get the following message:

400 Bad RequestRequest Header Or Cookie Too Large

[JoeRC]

Thank you.  However, when I click on the link, I get the following message:

400 Bad RequestRequest Header Or Cookie Too Large

Joe Costello

[JoeRC]

Hi, I responded to your last post.  As of yet, I haven't heard back from you.  Can you please assist me with my issue.

Thanks