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HP Recommended

Scanning and copying

Envy 5020
Microsoft Windows 10 (32-bit)

When scanning or copying I get the quality in the image attached. I get the same result whether I scan using the app or from my desktop. Also same issue if copying and printing the document. I’m sensing I may need a new device but wondering if there is a solution for this?


Printing quality is normal. 



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Message 2 of 2
Flag Post
HP Recommended

Scanning and copying


Thanks for using the HP Support Community.


From the description and scan and copy test, it's likely that the scanner is defective.

If the product is still under warranty, contact HP for support.


Thanks for choosing HP!

I am an HP Employee
Although I am speaking for myself and not for HP.
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