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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎05-21-2020 05:02 AM

HP Recommended
Product: ENVY 5010

Help please!

I have recently purchased a HP ENVY 5010 and am trying to scan directly from the printer by pressing the "Scan" button.  However, every time I try it says to "Visit 123.hp.com to get the HP Smart app or other HP scanning software for your computer".

I know how to scan through the app but want to avoid this unnecessary step and go direct through the printer - is this possible?  If not, why is there a "Scan" button??

Thank you!

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3 people had the same question
1 REPLY 1

‎05-29-2020 03:58 AM

HP Recommended

@GemmaGeostorm, Welcome to HP Suport Community!

 

To be able to assist you better, I'd like to know the following-

  • What is the Operating System installed on the computer?
  • How is the printer connected to the computer?
  • Have you installed the full-featured printer software on the computer?
  • Is the scan to computer-enabled on the computer?

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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