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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-14-2019 12:28 PM

HP Recommended
Product: HP Envy 4520
Operating System: macOS 10.14 Mojave

My scanner has randomly decided to scan.  It will scan a page and print your scan is complete.  I have not asked it to scan -- it is doing this on its own.  It's very annoying.  Does anyone know how to solve this issue?

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-17-2019 11:55 AM

HP Recommended

@AZMic, Welcome to the HP Support Community!

 

Which document does it scan?

Have you placed any documents on the Scanner glass?

How is the printer connected to the MAC, USB or Wireless?

 

For now, let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Reboot the MAC.

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click here to know how.

 

If the issue persists, we will have to re-install the printer using AirPrint driver.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎11-17-2019 11:55 AM

HP Recommended

@AZMic, Welcome to the HP Support Community!

 

Which document does it scan?

Have you placed any documents on the Scanner glass?

How is the printer connected to the MAC, USB or Wireless?

 

For now, let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Reboot the MAC.

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click here to know how.

 

If the issue persists, we will have to re-install the printer using AirPrint driver.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎11-20-2019 04:25 PM

HP Recommended

I disconnected the power and reconnected and powered up and it hasn't happened since.

The firmware is at the latest version on printer and mac

Thanks for your input

Was this reply helpful? Yes No

‎11-20-2019 06:45 PM

HP Recommended

@AZMic

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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