Since yesterday I can not scan from my Win10 laptop to my OfficeJet Pro 9012. This has always worked before. I process duplex documents via the ADF. I scan in deplux from my Win10 laptop, so that I can save the documents as PDF files. This is done via the HP Smart app on my laptop. Since yesterday this stopped working! I get a printer error message that I ened to reboot the printer. the ADF feeds the paper, but then it stops about 3/4 inside the printer.
I allready reinstalled the printer, reinstalled the drivers, updated the firmware and rebooted everything. Nothing works! I believe there is a bug in the latest HP Smart app for Windows that causes this.
After the Print and Scan Doctor opens, click Fix Scanning to test your scanner, and then follow any instructions to resolve the issue.
Check Windows Image Acquisition settings
In Windows, search for and open View local services.
In the Services window, scroll down the list and find Windows Image Acquisition (WIA).
Look at the Status and Startup Type values.
If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.
If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.
If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.
You can refer to this HP document for more assistance:- Click here
I hope that helps.
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