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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP 9010
Microsoft Windows 10 (64-bit)

Scanning a document from the document feeder on HP 9010 inserts a straight line down the length of the page. The line doesn't appear when scanning directly from the flatbed scanner. It only happens when using the document feeder.Line added by document feederLine added by document feeder

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Check out this example that may help the issue:

https://www.youtube.com/watch?v=WYx1ZfoGKfM

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows how to resolve vertical lines or bands in a copied document. The lines are usually caused by a speck of dirt on the scanner glass or ADF scanner glass strip. This applies to All-In-One ...
1 REPLY 1
HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Check out this example that may help the issue:

https://www.youtube.com/watch?v=WYx1ZfoGKfM

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows how to resolve vertical lines or bands in a copied document. The lines are usually caused by a speck of dirt on the scanner glass or ADF scanner glass strip. This applies to All-In-One ...
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