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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-14-2020 01:51 PM

HP Recommended
Product: HP Envy 5000 All-in-One series

Just changed my BT hub and now the scanning function on printer not working.  I can print from computer and copy documents.  Error message that comes up when I try to scan is - Scanning is currently unabailable.  Please select Home to check that your printer is connected and active.

1 person had the same question
1 REPLY 1

‎02-17-2020 03:59 PM

HP Recommended

@Wiffy,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are facing issues scanning from your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

  • What is the operating system you are using?
  • How is the printer connected to the computer? (Wireless or USB)

 

Meanwhile, I recommend you follow the below steps and check if it helps.

 

  1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
  2. Remove USB cable, if present. 
  3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
  4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
  5. Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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