Scanning issue with wireless DeskJet 2600

[Dave_Acton]

Initially I had no issue with my printer both printing and scanning in wireless mode. But recently (say in last 12 months) possibly after a Windows 10 update it will not scan. When I select the scan mode from HP Smart it says that "Scanning is not currently available". If I connect the printer to my computer (also HP) using a USB cable then scanning will work fine. I down loaded HP Print and Scan Doctor and ran this. It asks me to chose between printer with USB link or Wireless printer. When I choose the latter it does the diagnostics and says everything is OK. When I select test scan it fails saying printer 2600 (USB) not available. So it is clear it is trying to send to the USB Printer rather than the wireless printer. How can I change the setting so the printer uses the wireless printer settings rather than wanting a USB one for scanning? Windows 10 has the wireless printer as the default and it is online and ready in HP Smart.

[Betty0610 · Accepted solution]

@Dave_Acton

Welcome to the HP Support Community.

Are you able to copy?

Try to uninstall and reinstall the HP Smart App.

If the issue still persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Dave_Acton]

Thanks Betty.

Just uninstalling and reinstalling HPSmart worked a treat. So embarrassed now!! So back to fully functional wireless - scan and print. Thanks again.

[praveen196]

@Dave_Acton

Thank you for the update.

We are happy to hear that the issue is resolved.

In the future, if you have any other concerns. Please get back to us. We will assist you.

Have a nice day!!