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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎03-05-2019 09:47 AM

HP Recommended

@reidview

 

Welcome to the HP Support Community.

 

Please try uninstalling and reinstalling the HP Smart App.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 

 

 


I am an HP Employee

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‎03-05-2019 10:55 AM

HP Recommended

This did not help. I still have the same message: Error: There was a problem loading your Smart Task.

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‎03-05-2019 10:57 AM

HP Recommended

Still not working.  😞

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‎03-05-2019 10:59 AM

HP Recommended

I've been using the HP Smart app for at least 2 years and haven't had a problem.  This is a recent issue.  

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‎03-05-2019 11:24 AM

HP Recommended

That was thefirst thing I did. Cleaned the registry and all old files, traces,etc. Re-installed and the HP Smart App just freezes the same as before. I have now uninstalled HP Smart completely and just using the HP Scan facility in the full feature software. This works beautifully still.

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‎03-05-2019 11:47 AM

HP Recommended

Yes please tell us how to resolve if re-installing drivers does not work, I don't need or want Smart Task, I just want to scan

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‎03-05-2019 12:01 PM

HP Recommended

They were not able to help me. They claim that the issue is a problem w/ a recent Windows 10 update and wanted to transfer me to a paid help line to fix the issue.  I'll just go back to using the HP Printer assistant.  

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‎03-05-2019 12:25 PM

HP Recommended

Thanks- yeah I really don't want to get involved w/Support. What is the HP assistant you mentioned? 

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‎03-05-2019 12:33 PM

HP Recommended

It's the printer icon that should be on your desktop.  My icon has the name of my printer, but when you open it up, you see what is in the attached screen shot.  Screenshot (45).png

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‎03-05-2019 02:33 PM

HP Recommended

WORKAROUND: Had the very same smart task error. After downloading new drivers which did nothing, I tried scanning again just for kicks. It came up with the same error. My choices were to cancel or try again, neither of which buttons functioned. Instead of closing the program, I tried the save button at the bottom and it worked! Lo and behold, I am able to save pdfs even while the error message is on the screen. See if this works for you. It's not right, but it works!

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