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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-09-2020 01:20 PM

HP Recommended
Product: Envy 4520
Operating System: Microsoft Windows 10 (64-bit)

Hi all,

not sure what has happened over the last few weeks but now i always need to trigger the doctor fix just to scan, which is very frustrating. Any ideas on how i can fix this would be very gratefully received!

thanks

 

5 REPLIES 5

‎03-09-2020 11:56 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you try using a TCP/IP port?

Create a TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.

This video resource will show you how to do it:

Create & Use TCP IP port 

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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‎03-10-2020 01:32 PM

HP Recommended

Thanks for replying and trying to help, i followed your instructions but the issue persists and i still have to the scan and print doctor just to scan a document each time.

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‎03-10-2020 08:09 PM

HP Recommended

Hi,

Can you try this: 

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

https://support.hp.com/us-en/drivers/selfservice/hp-envy-4520-all-in-one-printer-series/5447920

 

Go to Software - Utility and download "HP ENVY 4520 series Print and Scan Driver and Accessories".

3. Install the FULL feature “Saved” software

 

If you need assistance on this, this resource (example) will show you how.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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‎03-12-2020 01:01 PM - edited ‎03-12-2020 01:05 PM

HP Recommended

OK, the scanning now works but the printer no longer!!

It now requests that i open a tray an insert paper for duplex printing  - this used to be automatic. But now this has become a manual task

Why is this? 

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‎03-12-2020 08:30 PM

HP Recommended

Hi,

 

Try to enable it from the Properties.

 

Go to Control Panel >  View devices and printers > Right Click on the printer and go to Printer Properties >  Device Settings

There should be a Duplexor option, ensure that it is turned on.

 

This happens sometimes when a driver is reinstalled. Could be a windows or software issue.

 

Thanks.

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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