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bebop777 Honor Student
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Scanning malfunction with Deskjet 3636

HP Deskjet 3636
Microsoft Windows 10 (64-bit)

Since last night, when trying to save a scan, using the Deskjet 3636,  I get a message which - translated  to English - says "File not found".

 

I can print files, and copy files, but scanning  stops with not being able to save a file. So far, I installed all new drivers and run the Print and Scann Doctor routines twice, with no result.

 

When trying a new installation of the Deskjet, the USB connection is not recognized by the HP installation software. This connection however, is the only way, it can communicate with my computer. If I remove the USB-cable, I can no longer print, until I reconnect it. I also tried to change the cable, or use it on anther Computer, to no avail. Installation of it all on a Win7 computer also did not solve the problem. 

 

The Unit is less than  a year old and has printed less than 500 pages and scanned no more than 50 documents. Was that it, or is there a way to save it?

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Provost Provost
Provost
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Message 2 of 4
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Scanning malfunction with Deskjet 3636

Hi,

Thanks for using the HP Support Community.


Can you try this:

* *Note that if there are other printers installed, these will need to be reinstalled after this.

Step 1. Uninstall the HP Software from your PC. Please follow the steps provided to uninstall the printer software in the link:
Uninstalling the Printer Software (Windows)https://support.hp.com/in-en/document/c02259020
Also, please follow the steps provided below to completely remove the printer software from printer properties.
Steps to remove printer driver files from Print Server Properties:

Step 2. Open the Print Server Properties dialog window by doing one of the following:
• Click the Start menu and in the search field type 'printui /s /t2' (without the quotes), and then press Enter or click it in the search list.
• Open “Devices and Printers” (not Win10)
• Select any printer and then click "Print server properties" at the top of the window.
• Click on the Drivers tab.
• Click on each printer driver and click on Remove

For Win10:
• Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.
• Click on the Drivers tab.
• Click on each printer driver and click on Remove
• From the Start menu or the Start screen:
• Open “Printers and Scanners”
• Click on each Printer and click “Remove Device”

Step 3. Backup your registry before making any registry changes, the following resource will show you how:
https://support.hp.com/in-en/document/c03485724

Step 4. Update the registry using the Reg file below
Note: this will change some printer related policies for your PC):
https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1

Step 5. Right click the Start menu and select Run. Type Services.msc and press OK.
Locate and stop the Print Spooler service

Step 6. Browse to c:\Windows\System32\spool\drivers.
Rename W32X86 to W32x86.oldRename x64 to x64.old
Note: if any of these folders fail to rename reboot your PC and then continue following the steps starting from Step 5.

Step 7. Restart PC.

Step 8. Finally, reinstall the HP Software.

Hope that helps!

I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
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bebop777 Honor Student
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Scanning malfunction with Deskjet 3636

Thanks for your suggestion, but at the moment I have found another solution, which still leaves some questions, but doesn´t consume any time:

 

I have found, that saving files from the scanner is possible, to any folder on a drive other than :C  

 

Could this be connected with the ongoing Win10 update, which has been slowing down my boot procedure anew every day for a while?

 

Kind regards,

 

bb

 

 

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Provost Provost
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Scanning malfunction with Deskjet 3636

Hi,

 

It could be due to updates that messed up the software.  If it's working, then let's stay with it. 

 

There is always risk of something else breaking.

 

Thanks.

I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
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